How To Claim Warranty
Opera Factory products are warranted against defects in materials and craftsmanship for a period of one year from the date of original retail purchase, when used in accordance with Opera Factory’s user manuals. Under this warranty, your claim can be directed to Halpawat India Pvt Ltd, if you purchased the product from an TheAudioStore.in. During the warranty period, Halpawat India Pvt Ltd will, at its sole option, repair or replace the original or defective parts. This warranty does not include damage resulting from accidents, or from improper use, maintenance, or repair, or from other causes that are not defects in materials or craftsmanship.
What Covers under 1 Year Warranty -
1. No Sound Output
2. Buttons Not Working
What Not Covered under 1 Year Warranty -
1. Wear and Tear
2. Cosmetic Flaws
3. Breakage of Wire
4. Accumulation of Earwax on Earphone's Nozzles Filter.
5. Damage due to Natural Catastrophe.
Warranty Process -
1. Explain the issue to us by filling in the form.
2. In the next 24* working hrs will receive a reply from our side
3. Pack and ship the product to the mentioned address
4. Once received, it will take us 2-3* working days to either replace or repair the product
5. After we have resolved the issue from our side we will immediately dispatch the product back to you!